Shipping & Returns

At ADA Collection, we want you to feel confident in your purchase. Please review the policy below before placing an order.

• • Sale Policy (Final Sale Items)

  • Domestic Returns & Exchanges (U.S. Only)

    • Return Eligibility

    • Restocking Fee

    • Return Shipping Timeline

    • Exchanges

    • Refund Approval

  • Free Shipping

  • Damaged or Incorrect Items

  • Order Cancellation Policy

  • Contact Us

Sale Policy (No Returns or Exchanges)

All items purchased from our Sale section are FINAL SALE and cannot be returned or exchanged.

This includes any items in the sale section marked as:

• Sale

• Discounted

• Clearance

• Promotional pricing

By completing your purchase, you agree to this final sale policy.

Domestic Returns & Exchanges (U.S. Only)

To start a return, please click Start a Return (US) and enter your order number and the email used at checkout. Click here for complete return details.

Please note:

• Returns and exchanges are available for U.S. domestic orders only

• Items from our Sale section are FINAL SALE and cannot be returned or exchanged

• Shipping fees are non-refundable

Return Eligibility

We accept returns for a refund within 30 days of the order date, as long as the item is returned in new, unaltered, unused condition.

To be eligible, items must:

• Have original tags attached

• Be unworn and unwashed

• Show no signs of wear, damage, odor, stains, or alterations

• Be returned within 30 calendar days of the order date (no exceptions after 30 days)

• Not be a custom or special order

• Not be an international order. Needs to be a US order.

Restocking Fee

A $7.00 restocking fee will be deducted from all eligible returns.

Return Shipping Timeline

Once your return label is issued, your package must be shipped within 10 days.

When your return arrives at our warehouse, it will be inspected and processed within 5 business days.

Exchanges

The first exchange is free.
For any additional exchanges, the customer is responsible for shipping costs.

Refund Approval

All refunds are contingent upon inspection once we receive the item(s). If the return does not meet eligibility requirements, it may be refused and shipped back to the customer.

Free Shipping

We offer FREE shipping on eligible orders, as outlined below:

• Free Ground Shipping (5–8 business days) on all orders over $150 USD

• Free International Shipping (8–10 business days) on eligible international orders of $400 USD or more (free shipping will be shown at checkout when applicable)

Shipping rates for orders that do not qualify for free shipping will be calculated at checkout.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please get in touch with us within 48 hours of delivery so we can assist you.

Online Store Inquiries
customercare@adacollection.com
Hours of Operation: Monday - Friday
9AM - 4 PM (PDT)(excludes Holidays)

Please include:

• Your order number

• Clear photos of the issue

Order Cancellation Policy

Once an order has been placed, it may not be possible to cancel or modify it, as orders are processed quickly. If you need help, email us as soon at customercare@adacollection.com, and we’ll do our best to assist.

Contact Us

If you have any questions about this policy, contact us at:
customercare@adacollection.com

You can reach our customer service team by emailing customercare@adacollection.com